go bingo plus Privacy Policy

1Overview and Scope

This Privacy Policy applies to all users of gobingoplus.com and the go bingo plus platform, including registered players, visitors browsing the site without an account, and anyone who contacts go bingo plus for support. By using the platform, you acknowledge that you have read and understood this policy.

go bingo plus operates exclusively in the Philippines and collects and processes personal data in accordance with applicable Philippine data privacy legislation, including the Data Privacy Act of 2012 (Republic Act 10173). Our goal is to be straightforward about what data we handle and why — no complicated language, no surprises.

2Information We Collect

go bingo plus collects personal information through account registration, platform use, and payment processing. The categories of information collected are as follows:

Account Registration Data

When you create a go bingo plus account, we collect:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Philippine mobile number
• Email address
• Username and password (stored as an encrypted hash — your actual password is never stored in readable form)

Identity Verification (KYC) Data

Before withdrawals can be processed or in response to account verification requirements, go bingo plus may request:

• Government-issued photo identification (such as a Philippine passport, SSS ID, PhilHealth ID, or driver's licence)
• Proof of address (utility bill, bank statement, or similar document)
• A selfie or photo with your ID document, if required to verify identity

KYC documents are used solely for identity and age verification purposes. They are handled with appropriate security controls and are not accessible to general platform staff.

Transaction Data

All financial transactions — deposits, withdrawals, and bet history — are recorded on your go bingo plus account. This includes the amount in Philippine Peso, the payment method type used (e.g. bank transfer, e-wallet), the transaction timestamp, and the transaction reference. go bingo plus does not store your bank account credentials or e-wallet login details.

Platform Usage Data

When you use go bingo plus, we automatically collect technical information including:

• Device type and operating system
• Browser type and version
• IP address and approximate location
• Pages visited and features used within the platform
• Session duration and access timestamps

This technical data is used for security monitoring, fraud prevention, and improving platform performance. It is not used to build advertising profiles or sold to marketing companies.

3How We Use Your Information

go bingo plus uses the personal information it collects for the following purposes:

• Account management. Creating, maintaining, and securing your go bingo plus account, including OTP verification for login and financial transactions.
• Payment processing. Processing deposits and withdrawals in Philippine Peso via your chosen local payment channel (bank transfer, InstaPay, PESONet, or e-wallets).
• Identity verification. Confirming that players are aged 21 and above and are the legitimate owners of the payment methods they use, in line with KYC requirements.
• Platform security. Detecting suspicious activity, preventing fraud, and protecting the accounts of all go bingo plus players.
• Customer support. Responding to queries, complaints, and account issues submitted to the support team at [email protected].
• Responsible gaming compliance. Monitoring account activity to identify potential problem gaming indicators and administering self-exclusion requests where submitted.
• Legal and regulatory obligations. Maintaining records required by applicable Philippine law and responding to lawful requests from authorities.

4Sharing and Disclosure

go bingo plus does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data may be shared only in the following limited circumstances:

• Payment processors. Transaction data is shared with Philippine payment networks and service providers to facilitate deposits and withdrawals. These providers are bound by their own data protection obligations and are not authorised to use your data for any other purpose.
• Identity verification services. KYC document verification may be processed through a third-party identity verification provider operating under confidentiality and data security agreements.
• Legal requirements. go bingo plus will disclose personal information when required to do so by Philippine law, court order, or a lawful request from a Philippine government authority.
• Fraud prevention. In cases of suspected fraud, account abuse, or illegal activity, relevant information may be shared with law enforcement or financial crime prevention bodies.

Any third-party service providers engaged by go bingo plus are required to handle your personal data in accordance with applicable privacy law and are prohibited from using it for purposes beyond those for which it was shared.

5Data Security

go bingo plus applies industry-standard technical and organisational security measures to protect your personal information. These include:

• SSL/TLS encryption on all connections between your device and the go bingo plus platform. Any data transmitted — login credentials, payment details, account information — is encrypted in transit.
• Password hashing. Your go bingo plus password is never stored in readable form. Only a cryptographic hash is retained, meaning go bingo plus staff cannot read your password.
• OTP verification. All financial transactions require One-Time Password confirmation sent to your registered Philippine mobile number, providing a second layer of protection against unauthorised account access.
• Access controls. Internal access to personal data is restricted to staff with a legitimate operational need and is subject to logging and oversight.

While go bingo plus takes every reasonable step to protect your data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their accounts and to contact support immediately if they suspect unauthorised access.

6Cookies and Tracking

go bingo plus uses cookies — small text files stored on your device — to operate the platform. Cookies serve the following functions:

• Essential cookies: Required for platform functionality including session management, login state, and security tokens. These cannot be disabled without preventing core platform features from working.
• Analytics cookies: Used to understand how the platform is used — which pages are visited most, where users experience difficulties, and how to improve the overall experience. These do not identify you personally.

go bingo plus does not use advertising or behavioural tracking cookies. You can manage your cookie settings through your browser, though disabling essential cookies may affect your ability to use the platform.

7Data Retention

go bingo plus retains your personal data for as long as your account is active and for such period thereafter as required by Philippine law or legitimate operational need. Specifically:

• Account registration and KYC data is retained for a minimum of five years following account closure, in compliance with applicable anti-money laundering and financial record-keeping obligations.
• Transaction records are retained for the period required by law and for the purpose of resolving any disputes arising from platform activity.
• Technical usage logs are retained for a shorter period consistent with security monitoring requirements.

When personal data is no longer required for any lawful purpose, go bingo plus will delete or anonymise it in accordance with its internal data lifecycle procedures.

8Your Privacy Rights

As a Filipino data subject, you have the following rights under the Data Privacy Act of 2012 with respect to your personal information held by go bingo plus:

• Right to be informed — You have the right to know that go bingo plus is collecting your personal data and how it will be used. This policy fulfils that obligation.
• Right to access — You may request a copy of the personal data go bingo plus holds about you at any time.
• Right to rectification — If your personal data is inaccurate or incomplete, you have the right to request that it be corrected. Update your account details through your profile settings or contact support.
• Right to erasure — You may request deletion of your personal data where there is no longer a lawful basis for its retention. This right is subject to legal retention obligations described in Section 7.
• Right to data portability — You may request a copy of your data in a commonly used, machine-readable format.
• Right to object — You have the right to object to the processing of your personal data for direct marketing purposes. To opt out of marketing communications, contact [email protected].

To exercise any of these rights, submit a written request to [email protected] from the email address registered on your go bingo plus account. We aim to respond to all privacy rights requests within 30 days.

9Protection of Minors

go bingo plus is strictly an adult platform for players aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. Age verification is a mandatory step in the account registration and KYC process.

If go bingo plus becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended and any associated data will be deleted in line with our minor protection obligations. Parents or guardians who believe a minor has created an account on the platform should contact [email protected] immediately.

10Contact and Updates

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by go bingo plus, please contact the support team at [email protected]. All privacy-related queries are handled with confidentiality.

go bingo plus may update this Privacy Policy periodically to reflect changes in data practices, applicable law, or platform features. The revised version will be published on this page with a new effective date. We encourage you to review this policy from time to time. Continued use of go bingo plus after any update constitutes acceptance of the revised policy.